FAQ
Are all sales final?
Yes. All sales are final. Due to the nature of our products and strict hygiene standards we do not offer refunds, exchanges, or cancellations once an order has been processed. Please double-check your order details including texture, length, and quantity before checkout to ensure accuracy.
All hair extensions are carefully inspected and quality-checked before shipping. Once hair leaves our facility we cannot accept returns for any reason.
Do you offer refunds or exchanges?
All orders are non-refundable and non-exchangeable. If you receive a product that appears defective or incorrect, contact us within 48 hours of delivery at info@itsherallure.com with photos and your order number. Claims after 48 hours cannot be reviewed.
Can I change or cancel my order after purchase?
To protect our customers and our brand from fraud or product tampering, orders cannot be changed or cancelled once placed. This includes requests for different textures, lengths, or refunds.
How long does the hair last?
Virgin hair typically lasts 1 to 3 installs with proper care. Raw hair can last 12 months or longer with proper care. To extend the lifespan of your hair:
- Use sulfate-free moisturizing products
- Avoid excessive heat and chemicals
- Air-dry or use low heat only
- Wrap or bonnet your hair nightly
- Keep regular maintenance appointments for installs or extensions
What is the difference between virgin hair and raw hair?
Virgin hair is collected and sorted from multiple donors and typically has a silicone coating applied to smooth the cuticle and enhance shine. It is a great entry-level option and typically lasts 1 to 3 installs with proper care.
Raw hair is collected directly from a single donor with the cuticle fully intact and unaltered. No silicone or coating is applied. Because all strands run in the same direction, raw hair experiences significantly less tangling and matting. With proper care raw hair can last 12 months or longer, making it a premium long-term investment.
How far in advance must raw hair be ordered?
Raw hair must be ordered a minimum of 7 days before your appointment. Payment is required at the time of ordering. We recommend booking your appointment at least 10 days out to allow time for processing and delivery.
How long does shipping take?
Please allow 10 to 14 business days for processing and delivery. Processing times may be longer during holiday seasons in November and December or during promotional sales. You will receive tracking details once your order ships. Business days exclude weekends and holidays.
We do not work for USPS and cannot control shipping delays once your package has been received by the postal service. Delivery times may vary based on carrier performance and seasonal volume. We are not responsible for delays or issues caused by third-party carriers.
Shipping and Delivery Disclaimer
It's Her Allure is not responsible for lost, stolen, or delayed packages after they have been marked as shipped or delivered by the carrier. Please ensure your address is accurate and someone is available to receive your package. If an order is returned due to an incorrect address, the buyer will be responsible for reshipment fees.
Once your package has been received by the postal service, It's Her Allure has no control over delivery speed or carrier handling. We do not guarantee exact delivery dates.
Fraud and Security
We take fraud seriously. Any fraudulent activity will be reported and prosecuted to the fullest extent of the law. If we suspect fraudulent behavior we will work with law enforcement and payment processors to investigate and pursue legal action. Fraud stops here.
Do you offer installation services?
Yes. It's Her Allure offers professional hair installation services including sew-in weaves, silk press, natural hair services, and more. Installation services are available by appointment only. Submit a request through our Request Appointment page and we will be in touch within 24 hours.
How do I book an appointment?
We do not accept walk-in bookings. All appointments are by request only. Submit your appointment request through our website and a member of our team will follow up to confirm availability and send your private booking link. A non-refundable deposit is required to secure your appointment.
Do you provide hair for installations?
Yes. We carry virgin hair bundles in straight and body wave textures available in 12" through 20". Virgin hair is available for same-week appointments. Raw hair must be ordered a minimum of 7 days in advance and requires prepayment at the time of booking.
What is your deposit policy?
A non-refundable deposit is required to secure all appointments. The deposit amount is applied toward your total service balance. Deposits are collected through our secure booking system at the time of scheduling.
What is your cancellation policy?
We require at least 48 hours notice to cancel or reschedule an appointment. Cancellations made less than 48 hours before the appointment may result in forfeiture of your deposit. We understand life happens β please communicate with us as early as possible.
What is your no-show policy?
Clients who do not show up for their scheduled appointment without prior notice will be permanently removed from our booking system. No exceptions. We reserve your time exclusively for you and expect the same respect in return.
Where are you located?
Our location is shared privately with confirmed clients only. You will receive your appointment details including location information after your booking is confirmed and your deposit has been processed.
What payment methods do you accept?
We accept all major credit and debit cards through our secure booking and checkout systems. Hair purchases are processed through our online store. Service deposits are collected through our booking platform.
Are K-Tip extensions available?
K-Tip extensions are coming soon to It's Her Allure! We are currently expanding our extension services to include this highly requested method. Stay tuned and subscribe to our newsletter to be the first to know when booking opens.
Contact Us
It's Her Allure Customer Support
Email: info@itsherallure.com
Phone: (346) 456-5722
Website: www.itsherallure.com
Customer service hours: Monday through Friday, 10 AM to 6 PM CST
Please allow 24 to 48 business hours for a response.